Terms of Service

A Workspace is a shared team environment tied to a Roblox group. It allows multiple Creators to collaborate on invoicing, task management, messaging, payouts, and project planning under a single group identity. Only users with the Creator role may create or be invited to a workspace.

Workspaces are a Pro plan feature. Free-plan users cannot create workspaces. When the workspace owner holds an active Pro subscription, all workspace members inherit Pro-level feature limits (unlimited invoices, 0% platform fee, line items, due dates, and other Pro features) for activity conducted through that workspace. If the owner's Pro subscription lapses, the workspace and its members revert to Free-plan limits until the subscription is renewed.

Each workspace member holds one of three roles:

• Owner — the user who created the workspace. Can delete the workspace, transfer ownership, and manage all members including Admins.
• Admin — can rename the workspace, invite new members, and manage Members (but not other Admins or the Owner).
• Member — can access workspace content, send messages, create invoices and tasks, and participate in the team channel.

We reserve the right to change workspace roles, remove members, or restrict workspace features at any time, including for policy violations or at our discretion.

A workspace does not have its own subscription. All billing flows through the owner's personal Pro plan. The workspace owner is responsible for ensuring that their subscription remains active and for the conduct of all members they invite. Kovix is not responsible for internal disputes between workspace members, including disagreements over how earnings or payouts are divided.

Only the Owner may delete a workspace. Deletion is a soft operation: the workspace is deactivated and its slug and Roblox group ID are released, but underlying records (invoices, payments, chat history, and moderation records) are retained for the periods described in our Privacy Policy and as required for financial record-keeping.

In workspace-scoped client conversations, messages sent by any workspace member appear under the workspace's name and logo rather than the individual member's identity. This shared-inbox model means clients see a single team identity. Workspace members can see which team member sent each message.

Creators are responsible for the accuracy of all invoices they create, including the stated amount, description, and recipient. Kovix does not verify the existence or legitimacy of the underlying transaction and accepts no liability for disputes between Creators and Clients. Our Buyer & Seller Protection Policy sets out the limited circumstances in which we will review a disputed transaction, and the conditions that must be met for us to do so.

Payments are processed entirely within the Roblox ecosystem using Robux. By using the Service's game API, you acknowledge that all payment transactions are subject to Roblox's Developer Exchange (DevEx) programme rules and Roblox's own Terms of Service. Kovix has no control over Roblox's payment infrastructure and is not responsible for failed, delayed, or reversed transactions caused by Roblox.

Roblox charges a 30% marketplace fee on all Developer Product purchases. As a result, invoice amounts displayed to buyers include a markup so that the intended Robux amount reaches the Kovix holdings group after Roblox's deduction. For example, if a Creator sets a base amount of 100 R$, the buyer is charged approximately 143 R$ (100 ÷ 0.70, rounded up) so that the group receives 100 R$. This markup is determined by Roblox's fee structure, not by Kovix.

Robux is a virtual currency issued by Roblox Corporation and has no guaranteed monetary value outside of Roblox's DevEx programme. Kovix makes no representation about the exchange rate or redeemable value of Robux. All amounts displayed on the Service are denominated in Robux and do not constitute real-money obligations on Kovix's part.

A minimum base amount of 5 R$ (approximately 8 R$ after Roblox markup) applies to all invoices. This prevents very small invoices where the platform fee would consume a disproportionate share of the seller's payout.

The Service uses idempotency keys to prevent duplicate payment recording. In the event a payment is recorded more than once due to a technical fault, we will investigate and correct the earnings balance; we are not liable for temporary discrepancies.

Kovix charges a platform fee on the base Robux amount the holdings group receives after Roblox's 30% marketplace cut. The fee rate depends on your plan:

• Free plan — 10% of the base amount, rounded up to the nearest whole Robux. For example, on a 100 R$ base, the platform fee is 10 R$ and the seller receives 90 R$.
• Pro plan — 0%. Pro removes the Kovix platform fee entirely. The seller keeps 100% of the base amount that reaches the holdings group. The Roblox marketplace markup (Section 6.2) still applies, as that fee goes to Roblox, not to Kovix.

The platform fee is always rounded up (ceiling), not to the nearest whole number. This ensures that any non-zero fee percentage collects at least 1 R$ on any paid invoice, regardless of the base amount. Your net payout (the "seller net") is the base amount minus the platform fee.

Platform fees are non-refundable. We reserve the right to change the fee rates at any time with at least 14 days' notice posted on the Service or sent by email. Continued use of the Service after a fee change constitutes acceptance of the new rates.

To request a payout you must:

1. Hold the Creator role.
2. Have a non-zero available earnings balance.
3. Be an active member of the designated Kovix holdings group on Roblox (the "Holdings Group"). The current Holdings Group URL is provided within the Service and may change at our discretion.
4. Have been a member of the Holdings Group for a continuous period of at least 14 calendar daysprior to the payout request (the "Waiting Period"). The Waiting Period restarts if you leave and rejoin the group.
5. Have no other payout request currently pending.
6. Have an account in good standing (not suspended or under investigation).

Payout requests are reviewed and approved manually by Kovix staff. We aim to process requests within a reasonable timeframe but do not guarantee any specific processing time. Submission of a payout request is not a guarantee of payment; we reserve the right to reject, delay, or hold any payout request at our sole discretion, including for fraud prevention, compliance, or verification purposes.

Upon approval, Robux will be disbursed to your Roblox account via the Holdings Group. You remain solely responsible for compliance with Roblox's DevEx rules and any tax obligations arising from virtual-currency receipts in your jurisdiction.

Your available payout balance is the sum of all seller net amounts recorded on paid invoices since your last approved payout. The seller net for each invoice is the base Robux the holdings group received (after Roblox's 30% marketplace cut), minus the applicable platform fee for your plan (10% on Free, 0% on Pro). Once a payout is approved, your available balance resets to zero. Earnings accrued after approval are tracked independently.

We may reject a payout request for any reason, including but not limited to: suspected fraud; unresolved disputes; inability to verify group membership; or platform maintenance. A rejected request does not forfeit your earnings — the balance remains available for a future request unless we determine the earnings were obtained fraudulently, in which case we may withhold them entirely.

Kovix is a software platform and does not operate a financial institution or payment services business. We do not guarantee the availability of Robux for payout at any given time. In exceptional circumstances — including Roblox outages, account restrictions imposed by Roblox, or force majeure events — payouts may be delayed or temporarily unavailable. We will not be liable for losses arising from such delays.

If your account is suspended, all pending payout requests will be placed on hold for the duration of the suspension. We reserve the right to permanently withhold payouts for accounts terminated due to fraud, policy violations, or illegal activity.

The Pro plan removes the 10% platform fee (see Section 7) and unlocks additional features including unlimited invoices, line items, due dates, drafts, full invoice history, CSV export, and AI-assisted tools. The specific features available under each plan may change at our discretion with reasonable notice.

Pro subscriptions are billed on a recurring basis via Stripe. By subscribing you authorise Stripe to charge your payment method on the applicable renewal date. All subscription fees are denominated in real currency (not Robux).

We may offer a limited free trial of the Pro plan. Each user is eligible for at most one free trial. At the end of the trial period your subscription will automatically convert to a paid plan unless you cancel before the trial ends. We reserve the right to modify or discontinue the free trial offer at any time.

You may cancel your Pro subscription at any time through the billing portal. Following cancellation your account will revert to the Free plan at the end of the current billing period, at which point the 10% platform fee will apply to future earnings.

Refunds may be issued on a pro-rated basis for unused days remaining in the current billing period, at our discretion. To request a refund, contact us at support@kovix.app within 14 days of the charge. Refunds are not guaranteed and will not be issued for periods during which the Pro features were actively used, for free trial conversions, or where we determine the refund request is abusive. Nothing in this clause limits any statutory rights you may have under applicable consumer protection law.

We reserve the right to change subscription pricing at any time. We will give you at least 30 days' notice of any price increase. Continued use of the Pro plan after a price change constitutes your acceptance of the new price.

The Service provides three types of conversation:

• Client conversations — between a Creator (or their workspace) and a Client, for discussing commissioned work, briefs, revisions, and invoices. A client conversation can be opened when an invoice relationship exists between the parties, or when one party sends and the other accepts a chat invite.
• Internal team channels — a private channel for members of the same workspace, for internal coordination. Each workspace has one team channel. Only workspace members (Owner, Admin, or Member) can read or send messages in it. Messages in team channels are never visible to clients. When a member leaves or is removed from the workspace, they lose access to the team channel and its history.
• Kovix Support conversations — initiated by our support team and identified in the interface as official Kovix messages. Support conversations are read-only by default until a member of our team opens them for replies.

Client conversations require either an existing invoice relationship or an accepted chat invite. Any Creator (or workspace member) can send a chat invite to another user by Roblox username. The recipient can accept or decline the invite. Accepting opens (or reuses) a client conversation between the parties. Workspace-scoped invites appear under the workspace's brand identity, not the individual sender's name.

You may not use chat invites to send unsolicited messages, spam, or contact users who have declined a previous invite from you or your workspace.

You may send text messages (up to 4,000 characters), emoji reactions, and file attachments. The following limits apply:

• Attachments — images (PNG, JPEG, WebP, GIF) and PDF documents only, up to 25 MB per file and a maximum of 10 attachments per message. You may not use other file types, and you must not attempt to disguise a file's true type.
• Reactions — one emoji reaction per user per message. A different emoji replaces your previous reaction; the same emoji removes it.
• @Mentions — you may mention workspace members by username in team channels and workspace-scoped client conversations. Mentioned users receive a notification. Only workspace members can be mentioned.

Attachments are uploaded directly from your browser to secure storage and are served via time-limited signed URLs. We do not index, scan, or use the content of your attachments for any purpose other than delivering them and enforcing these Terms.

The Messaging Service shows read receipts and typing indicators. Other participants in a conversation can see when you have read their messages and when you are typing a reply. These signals are transmitted in real time and are not stored permanently. You cannot disable read receipts or typing indicators individually.

When a workspace member sends a message in a workspace-scoped client conversation, the message appears to the client under the workspace's name and logo, not the individual member's identity (see Section 5.6). Other workspace members can see who actually sent each message. This shared-inbox model is designed for teams and does not constitute impersonation.

The Messaging Service exists to support genuine commercial activity on Kovix — discussing work, agreeing scope, sharing briefs and deliverables, and resolving invoice queries. Internal team channels exist for workspace coordination related to that activity. The Messaging Service is not a general-purpose social network, and you must not use it primarily for socialising, dating, recruitment into other communities, or advertising unrelated products or services.

You retain ownership of the content you send. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, display, and — where necessary for safety, moderation, legal compliance, or dispute resolution — review and retain that content, solely for the purpose of operating and protecting the Service.

You are solely responsible for what you send. You represent that you have the right to send it and that doing so does not infringe anyone else's rights or break the law.

Messages are not end-to-end encrypted. The other participants in a conversation can read, screenshot, copy, and retain what you send, and we cannot prevent that. In workspace team channels, every current member — including members who join later — can read the full channel history. Authorised Kovix staff can access message content in the circumstances described in Section 13.4. Do not send passwords, one-time codes, Roblox account credentials, full payment card details, or any information you would not want retained.

When a message is deleted, the content is blanked but a placeholder record is retained to preserve the structure and chronology of the conversation and to maintain an accurate moderation record. We do not offer a way to permanently erase a message from the system once it has been sent.

We may send you periodic email digests summarising unread messages you have not yet opened in the Service. You can turn these off in your notification settings at any time.

You must not use the Messaging Service to generate, upload, share, or facilitate content that is illegal under the law of England and Wales. This expressly includes, without limitation, content that:

• constitutes child sexual exploitation or abuse material, or amounts to grooming, sexual communication with a child, or any attempt to arrange or facilitate the sexual abuse or exploitation of a child;
• is fraudulent, or facilitates fraud — including advance-fee scams, fake or inflated invoices, payment-reversal (chargeback) fraud, phishing, and impersonation of Kovix, Roblox, or another user;
• encourages or assists suicide, self-harm, or an eating disorder;
• is threatening, harassing, or amounts to stalking, coercive or controlling behaviour, or the intentional causing of serious distress;
• is a threat of, or incitement to, violence, or is terrorist content;
• is an intimate image shared without consent, or a threat to share one;
• stirs up hatred, or harasses or abuses a person because of race, religion, sex, sexual orientation, disability, gender reassignment, or any other protected characteristic;
• offers for sale drugs, weapons, stolen goods, stolen accounts, or stolen credentials;
• constitutes money laundering, or the proceeds of crime; or
• infringes another person's intellectual property rights, including redistributing Roblox assets, models, code, or artwork you do not have the right to share.

Because under-18s use the Service, the following are prohibited regardless of who you believe you are talking to:

• pornographic or sexualised content of any kind;
• content promoting or instructing suicide, self-harm, eating disorders, or dangerous stunts and challenges;
• bullying, humiliation, or targeted abuse;
• graphic violence or gore;
• content promoting or supplying alcohol, tobacco, vapes, drugs, or gambling;
• requesting personal information from, or arranging to meet offline with, a user you know or suspect to be under 18;
• asking a user you know or suspect to be under 18 to move the conversation to a private platform without a legitimate business reason.

The following are specific to how Kovix is used and are treated as serious violations:

• Payment circumvention — pressuring or arranging for another user to pay outside Kovix in order to avoid fees, records, or buyer protection. This is the single most common precursor to a scam on this platform.
• Credential phishing — requesting another user's Roblox password, one-time code, cookie, or session token, or linking to sites that harvest them.
• Fake escrow or middleman claims — falsely claiming to be, to represent, or to be endorsed by Kovix, Roblox, or a trusted middleman.
• Impersonating Kovix staff — Kovix Support messages appear only in a conversation clearly labelled as official within the interface. We will never ask you for your password or a one-time code.
• Exploitative commissioning — obtaining work from a user you know or suspect to be a minor with no intention of paying, or using their age to pressure them into unfavourable terms.
• Asset laundering — using invoices or commissions to disguise the sale of stolen assets, hacked accounts, or the proceeds of a scam.

Every conversation has a Report conversation option in its menu. You can report for scam or fraud, harassment or abuse, inappropriate content, spam, or another reason, and you may add details. You can also email safety@kovix.app at any time. Reporting is free and you do not need an ongoing relationship with the other user to report them.

If you believe a child is in immediate danger, contact your local police (999 in the UK). Child sexual abuse material can also be reported directly to the Internet Watch Foundation and concerns about grooming to CEOP.

Reports enter a review queue. We aim to make a first assessment of every report within 48 hours, and to prioritise reports indicating a risk to a child, a credible threat of violence, or ongoing financial harm — which we aim to assess within 24 hours. A report is recorded as open until an authorised member of staff reviews it and marks it reviewed or dismissed, with a note of the reasoning.

We will tell you the outcome of a report you submitted. We may not be able to tell you what specific action was taken against another user, for their privacy and, where relevant, to avoid prejudicing an investigation.

Where we find a breach, we may take any of the following steps, proportionate to the seriousness of the breach:

• remove or hide the offending message or attachment;
• close a conversation to new messages, leaving the transcript readable;
• prevent a specific user from sending further messages in a conversation;
• restrict access to the Messaging Service or to other features;
• suspend or permanently terminate the account, and any linked accounts;
• withhold a payout pending investigation, where the breach involves suspected fraud;
• report the matter to law enforcement, the National Crime Agency, or another competent authority, and preserve relevant evidence.

We apply these Terms consistently, and we will not restrict content that does not breach them or the law.

We do not read every message. Authorised staff may access the content of a conversation where: it has been reported; we are investigating suspected fraud, a payment dispute, or a safety risk; you have asked us to as part of a support request; or we are required to by law. Access is limited to staff who need it for that purpose, and is logged.

We may also operate automated systems that detect indicators of fraud, phishing, spam, or child safety risk, and flag content for human review. Automated detection does not by itself result in an account being terminated.

If we remove your content, restrict your messaging, or suspend your account, we will tell you what rule we relied on. You may appeal by emailing appeals@kovix.app within 30 days. Appeals are reviewed by someone other than the person who made the original decision, and we aim to respond within 14 days. If we got it wrong, we will restore the content or access promptly.

You may also complain if you think we have failed to act on a report, or that these Terms are not being applied consistently, using the same address.

We operate the Messaging Service in accordance with our duties under the Online Safety Act 2023. We carry out and keep under review risk assessments covering illegal content and content harmful to children, and we maintain records of those assessments and of the safety measures we take. Our regulator for these duties is Ofcom.

Nothing in these Terms limits any right you have to complain to Ofcom about how we operate the Service.